CVAA refund and cancellation policy for events running from January 2019 onwards (unless otherwise stated).
This policy applies to all events delivered by the Consortium of Voluntary Adoption Agencies UK. You may cancel your booking at any time up to 28 days before your booked event. For cancellations made within 28 days we charge 50 percent of the ticket cost. Cancellation within 7 days of the date of the event is non-refundable. In case of late cancellation, we may be able to offer you an alternative date to attend instead. We reserve the right to decide if this arrangement is possible. If we transfer the ticket to another event, we charge an administration cost of 10 percent of the ticket price.
To cancel an event booking, you can contact us about your decision by emailing firstname.lastname@example.org.
You must clearly state your intention to cancel the event. To meet the cancellation deadline, it is sufficient for you to send your communication concerning exercising the right to cancel before the cancellation period has expired. We reserve the right to cancel an event for low uptake or for reasons beyond our control, in which case we will do everything we reasonably can to let you know as soon as possible. You will be able to use your credit for an alternative date/another event or you will be fully refunded if you wish to do this instead.
If you cancel the event booking 28 calendar days before the training date, you are entitled to a full refund of the price paid. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of this reimbursement.