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Event Tag: management

Managing Volunteers (incl. Service Users, Young People, Students and Professionals): from Recruitment, Expectations, Supervision to Volunteer Rights

Who this is for

This webinar is ideally suited to anyone who is responsible for overseeing the work of volunteers or is keen to start up a volunteering programme.


A dynamic practice workshop designed by CVAA and PACT service to help you explore with peers the key themes and challenges involved in managing volunteers. This interactive workshop will provide attendees with the opportunity to share their experience of volunteering, gain new insights and ideas and a shared understanding of what volunteering means.

“I took so much away from this webinar – I feel I have a better understanding of how to manage volunteers in my work setting.” – Attendee, May 2021

We will consider topics such as:

  • Why do people volunteer and myth-busting
  • How PACT use volunteers in their service
  • The recruitment, retention, legal status and supervision of volunteers
  • Tips to help your volunteering scheme be a success

“Fantastic sharing of information and ideas. Many practical tips to take away.” – Attendee, May 2021

You will be able to network with practitioners from other agencies, share best practice and glean new ideas.

Learning outcomes

  • Understand why people volunteer
  • Explore the different types of volunteer placements others offer
  • Obtain information on the recruitment of volunteers and their legal status
  • Discover good practice for volunteer retention and appreciation
  • Understand the importance of supervision and support for volunteers
  • Learn ways to effectively manage volunteers when they leave
  • Share best practice through group discussion with others

About the trainers

Michelle Wallis is HR Manager for Parents and Children Together (PACT).  PACT is one of the UK’s leading independent adoption charities and a specialist therapeutic family support provider.  PACT also runs community projects supporting vulnerable children and adults facing a range of complex issues, including Bounce Back 4 Kids and Alana House.  Michelle enjoys a varied HR generalist role including both HR operational activity and organisational development initiatives such as employee wellbeing and staff engagement.   Michelle started her HR career in the retail sector in various HR roles, before joining the Civil Service as HR Manager.  More recently she has been with an international development NGO for nearly 9 years as HR Business Partner, before joining PACT last year.  New to the area of adoption and local community services, Michelle is inspired daily by the positive energy and commitment of her PACT colleagues in achieving their goals to help and empower others.

Helen Alaneme has a dual role at Parents and Children Together (PACT) working as HR Assistant and Bounce Back 4 Kids Administrator. As HR Assistant her key activities involve the recruitment and onboarding of employees, contractors and adoption panel members and administering learning and development. Helen’s previous role of 13 years was with a youth development charity as UK Programme Manager, which involved organising voluntary placements in the UK for young people from overseas. Helen is also new to the area of adoption and local community services and enjoys being able to support her PACT colleagues in a charity that she finds amazing and inspiring.

Christine Roe joined PACT as a receptionist in April 2017 after a long career in the Health Service. She was appointed as Volunteer Coordinator in May 2019 and has the pleasure of recruiting and retaining volunteers to engage in all aspects of PACT’s work. PACT currently has 36 volunteers and 12 Trustees and Christine looks after their HR needs and ensures regular communication and involvement with the organisation.


A member of staff will be in touch with attendees one week prior to the event to share a pre-event delegate pack.

If you have any questions regarding this webinar, please contact us at

CVAA accept online payments only. In case you do not have instant access to your company card, we suggest using your personal card instead to book a training event and claim it back with your agency in your expenses. Requesting an invoice to pay for our standard practice events is not possible.